Effective Date: June 5, 2025

Welcome to the Woof Gang mobile app (“App”), operated by Woof Gang Bakery & Grooming (“Woof Gang,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of the App and related services. By downloading or using the App, you agree to these Terms. If you do not agree, please do not use the App. 

1. Use of the App 

The Woof Gang App is designed to help you: 

• Book grooming appointments 
• Choose your preferred Woof Gang location and groomer 
• Receive appointment reminders and updates 
• Access available loyalty features 
• Manage your pet profile 

You must be at least 18 years old, or have a parent or guardian’s consent, to use the App.  

2. Account Registration 

To access certain features, you may need to create an account. You are responsible for keeping your login credentials secure and for all activity under your account. Please notify us immediately of any unauthorized use. 

3. Booking and Store Selection 

When using the App, you’ll be prompted to select your preferred Woof Gang location. Appointment availability, groomer selection, and service offerings vary by store. All grooming appointments are fulfilled by independently owned and operated Woof Gang franchise locations.  

4. Loyalty and Promotions 

Some Woof Gang stores offer loyalty programs through our third-party partner, Astro Loyalty, which allows customers to track Frequent Feeder rewards within the App. 

In addition, certain stores may offer their own in-app loyalty programs, which may include digital punch cards, custom rewards, or exclusive promotions. These store-specific programs are managed individually and may vary in structure, terms, and availability. 

Loyalty rewards are non-transferable and subject to each store’s policies. 

5. Push Notifications 

The App may send push notifications to remind you of upcoming appointments or provide important updates. You can manage your notification settings within your device.  

6. Data & Privacy 

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your information when you use the App. By using the App, you consent to our data practices. 

7. Third-Party Services 

The App integrates with several third-party providers to deliver its features, including: 

• FranPOS for booking and account management 
• Astro Loyalty for rewards tracking 
• Firebase and other analytics tools for app performance monitoring 

These services are governed by their own terms and privacy policies. Woof Gang is not responsible for their data handling or practices. 

8. Intellectual Property 

All content in the App — including logos, branding, graphics, and software — is the property of Woof Gang or its licensors. You may not use, reproduce, or distribute any content without written permission from Woof Gang. 

9. Limitation of Liability 

The App is provided “as is” and “as available.” We do not guarantee that it will be error-free or uninterrupted. To the fullest extent permitted by law, Woof Gang disclaims all liability for any damages arising from your use of the App. 

10. Termination 

We may suspend or terminate your access to the App at any time if we believe you have violated these Terms or for any operational or legal reason. 

11. Changes to These Terms 

We may update these Terms from time to time. Updates will be posted on our website and, where appropriate, communicated within the App. Continued use of the App means you accept the updated Terms.

12. Contact Us 

If you have questions or concerns about these Terms, please contact us at: 

info@woofgangbakery.com 📍 Woof Gang Bakery & Grooming 7575 Dr. Phillips Blvd #275 * Orlando, FL 32819